Excel Realty N Infra Ltd.

Excel Infoways was started in January 2003. It is leading customer contact centre providing voice based services in the areas of collections, telemarketing and customer care.

The company offers a range of customer care services including outbound sales and marketing, voice, email response, real-time chat, knowledge management, eCRM architecture and other value added services.

Since it has a readily available right pool of talented and skilled technical consultants it can offer its customers the best consultants on project contract when and how its customers needed most. Excel has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations. It delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation.

Excel has a state-of-art facility in Mumbai, the commercial capital of India, integrating voice, data, facsimile on aspect CIM, formerly concerto, and supported with image and video channels at the agent desktop to transform customer interaction into an experience of delight for the its client customers. The floor has a capacity for 400 seats on aspects ensemble pro's predictive dialer with blended solution, operating in three shifts with 24x7 support. One of the biggest challenge, call centre and customer service professionals face is the exponential growth in Information industry.

Services offered by the company

• Telecom Fulfilment: Excel combines capability and expertise in order to provide its customers with the right solution, taking into full consideration industry, proposition, timing and target market.
• Inbound Services: Telemarketing also has powerful inbound applications. Inbound telemarketing is perfect for order taking, customer service, any type of answering service, after hours/overflow calls, taking credit card orders, voice mail service, dealer locator service, seminar registration, reservation desk, inquiry service, and direct immediate response to print ads and virtually any form of advertisement.
• Financial Services:  Excel Infoways has gained a good amount of experience delivering customer service solutions, ranging from service to new businesses to technically sound and mature businesses. Excel Infoways is also sound and proficient in handling companies spread across the globe.
• Technical Support: The world today is fast paced, everything is done in a hurry and the sooner you can carry out tasks, the better it is. At the same time, it is imperative to ensure that the staff that you employ is not over burdened and is spending the appropriate time required to handle the tasks that are more important.
• Healthcare Services: It is imperative to ensure that the staff that its customers employ is not over burdened and is spending the appropriate time required to handle the tasks that are more important.
• Legal Process Outsourcing: When a law firm obtains a legal support services from another law firm or a legal service providing company, the outsourced entity is located outside its own country the practice is known as off shoring.

Certification

• The company is ISO 27001:2005 (formerly known as BS 7799-2:2002) certified company.
• ISO 9001: 2000 certification
• ISO 14001: 2005 certification