Firstsource Solutions Ltd.
Snapshot View

194.70 -6.70 ▼-3.3%

30 July 2021, 04:00:00 P.M.
Volume: 752,113

Overview View Details

Sector Information Technology Compare with Sector peers
Industry BPO/ITeS Compare with Industry peers
Website http://www.firstsource.com
Financial Indicators
Market Cap 13,564.83 Cr.
Earnings per share (EPS) 5.85 Trailing Twelve Months Ending 2021-06
Price-Earning Ratio (PE) 33.29 Trailing Twelve Months Ending 2021-06
Industry PE 42.84 Trailing Twelve Months Ending 2021-06
Book Value / Share 41.70 Trailing Twelve Months Ending 2021-06
Price to Book Value 4.67 Calculated using Price: 194.70
Dividend Yield 1.54 Period Ending 2021-03
No. of Shares Subscribed 69.67 Cr. 696,704,246 Shares
FaceValue 10
Company Profile

Firstsource Solutions Limited, incorporated in 2001, is a leading player in the Business Process Management (BPM) industry. Part of the RP-Sanjiv Goenka Group, the company provides bespoke services and solutions to its customers across Banking and Financial Services, Healthcare, Communications, Media and Technology and other diverse industries.

The Company is a public limited company incorporated and domiciled in India having registered office at Mumbai, Maharashtra, India. The Company is listed on the Bombay Stock Exchange and National Stock Exchange in India.

Business area of the company

The company is engaged in the business of providing customer management services like contact center, transaction processing and debt collection services including revenue cycle management in the healthcare industry.

Business verticals

  • Retail and SME banking (customer experience, transaction processing)
  • Complaints and remediation (complaints handling, fraud management)
  • Commercial finance (invoice factoring, risk management)
  • Mortgages (loan processing, servicing, title and valuations)
  • Collections and Recoveries (credit card, auto and student loan collections)
  • FinTech

Awards and Accolades

2016-17

  • Welsh Contact Centre Awards, 2017: Won Award in three categories including ‘Diverse Workplace’, ‘Trainer of the Year’ and ‘Special Industry Champion’
  • Global HR Excellence Awards, 2017: Won in ‘Innovation in Retention Strategy’ category. Firstsource was recognised for its’ employee retention practices and policies
  • European Contact Centre & Customer Service Awards, 2016: Honoured with the Bronze Award in the ‘Customer Service Team of the Year’ in partnership with its client giffgaff
  • U.K. Customer Experience Awards, 2016: Won in the ‘Technology & Telecoms’ category in partnership with its client NOW TV and received the silver award in the ‘Engaging Customers Online’ category in partnership with its client giffgaff
  • Asia’s Best Employer Brand Awards, 2016: Won the ‘Best Employer Brand’ Award for its excellence in building the Employer Brand as an Employer of Choice
  • 100 Best Companies for Women in India: Recognised in the 100 Best Companies for ‘Women in India’ by the 2016 Working Mother & AVTAR Best Companies
  • Business in the Community Awards: Honoured as ‘Employer of Choice’ at the Business in The Community Northern Ireland Awards in Belfast
  • Best Adversity Management Stories of Asia, 2016: Secured the 1st Runner-up position at the ‘Best Adversity Management Stories of Asia’ 2016 Awards for its response to the Chennai floods in Nov-Dec 2015

2018-19

  • European Contact Centre and Customer Service Awards (ECCCSA) 2018: Awarded Bronze for ‘Best Outsourcing Partnership’ for collaboration with Lloyds Banking Group
  • UK Complaints Handling (UKCH) Awards 2019: Won the ‘Customer Insight Strategy’ Award and was adjudged the ‘Overall Winner’ at the UK Complaints Handling (UKCH) Awards 2019, with NOWTV
  • North East Contact Centre Awards (NECCA): Awarded the ‘Best Outsourcing Partnership 2018’ with TSB, reinstating its strong partnership ethos
  • Wales HR Award: Recognised for the ‘Best HR Team’ with outstanding individuals and teams, learning, and people management practices across Wales in the last 12 months
  • Welsh Contact Centre Awards 2019: Won two awards: Gold for ‘People Engagement’ and Silver for the ‘Best Support Manager of the Year’
  • Nasscom BPM Summit 2018: Awarded the coveted ‘Customer Service Excellence Award’ in the Process Efficiency category

2019-20

  • ‘Best Complaint Handling’ and ‘Best Complaint Handling Team of the Year – Financial Services’ at the UK Complaints Handling (UKCH) Awards 2020
  • ‘Technology-Enabled Project of the Year’ and ‘Customer Experience Provider of the Year’ at the Global Sourcing Association (GSA) UK Awards 2019
  • Winner of ‘Best Use of Technology in HR’ at Employee Engagement Summit, Mumbai, India
  • Gold Award for ‘Best Use of Customer Insight’ at the UK Customer Experience Award (CXA ’19)
  • ‘Outsourced Contact Centre of the Year’ recognition at the Contact Centre Network Northern Ireland (CCNNI) Awards 2019
  • Winner in ‘Creating an Impact: Business Skills’ category at the India Innovation Awards at Perspectives 2019
  • ‘Best Outsourcing Partnership’ at the North East Contact Centre Awards 2019

Delivery View Details

Delivered Qty
Traded Qty

Performance View Details

1 Day
-3.33%
1 Week
-11.88%
1 Month
+4.17%
3 Month
+72.76%
6 Month
+123.66%
1 Year
+306.05%
2 Year
+296.54%
5 Year
+319.16%
9 years 2013-03 2014-03 2015-03 2016-03 2017-03 2018-03 2019-03 2020-03 2021-03
Return on Equity (%) 9.32 10.18 11.24 13.54 14.76 15.00 14.97 12.44 13.09
Return on Capital Employed (%) 7.71 9.51 10.14 12.00 13.81 13.24 14.75 13.14 13.81
Return on Assets (%) 3.97 5.47 6.59 8.35 9.28 10.25 11.41 8.73 8.13

Balance Sheet View Details

Particulars 9 years 2013-03 Rs. Cr. 2014-03 Rs. Cr. 2015-03 Rs. Cr. 2016-03 Rs. Cr. 2017-03 Rs. Cr. 2018-03 Rs. Cr. 2019-03 Rs. Cr. 2020-03 Rs. Cr. 2021-03 Rs. Cr.
Shh. Funds 1,714 2,091 2,089 1,777 2,028 2,352 2,721 2,765 2,799
Non Curr. Liab. 934 740 467 308 248 -156 -172 239 359
Curr. Liab. 724 857 870 739 912 983 895 1,331 1,402
Minority Int. 1 1 2 2 1 1 1 1 1
Equity & Liab. 3,372 3,689 3,427 2,825 3,190 3,180 3,444 4,336 4,561
Non Curr. Assets 2,713 2,936 2,680 2,178 2,405 2,391 2,593 3,232 3,329
Curr. Assets 654 748 744 647 784 789 851 1,104 1,231
Misc. Exp. not W/O 5 5 3
Total Assets 3,372 3,689 3,427 2,825 3,190 3,180 3,444 4,336 4,561

Profit Loss View Details

Particulars 9 years 2013-03 Rs. Cr. 2014-03 Rs. Cr. 2015-03 Rs. Cr. 2016-03 Rs. Cr. 2017-03 Rs. Cr. 2018-03 Rs. Cr. 2019-03 Rs. Cr. 2020-03 Rs. Cr. 2021-03 Rs. Cr.
Net Sales 2,844 3,127 3,035 3,217 3,556 3,535 3,826 4,099 5,078
Other Income 49 11 9 9 7 8 8 9 4
Total Income 2,893 3,138 3,044 3,227 3,563 3,543 3,834 4,108 5,082
Total Expenditure -2,554 -2,765 -2,647 -2,819 -3,113 -3,079 -3,295 -3,470 -4,276
PBIDT 340 373 396 408 450 464 539 638 805
Interest -92 -94 -80 -61 -54 -40 -29 -58 -52
Depreciation -88 -76 -72 -61 -59 -66 -74 -185 -206
Taxation -13 -10 -10 -25 -58 -31 -58 -55 -70
Exceptional Items -115
PAT 146 193 234 261 279 327 378 340 362

Cash Flow View Details

Particulars 9 years 2013-03 Rs. Cr. 2014-03 Rs. Cr. 2015-03 Rs. Cr. 2016-03 Rs. Cr. 2017-03 Rs. Cr. 2018-03 Rs. Cr. 2019-03 Rs. Cr. 2020-03 Rs. Cr. 2021-03 Rs. Cr.
Cash Fr. Operatn. 199 396 246 297 200 315 400 410 976
Cash Fr. Inv. 583 -13 -104 -101 -231 92 -204 14 -350
Cash Fr. Finan. -881 -286 -246 -207 4 -327 -273 -277 -689
Net Change -99 96 -105 -11 -28 80 -77 148 -63
Cash & Cash Eqvt 89 185 80 69 39 123 47 191 137

Shareholding Pattern View Details

9 Qtrs 2019-06 (%) 2019-09 (%) 2019-12 (%) 2020-03 (%) 2020-06 (%) 2020-09 (%) 2020-12 (%) 2021-03 (%) 2021-06 (%)
Promoter 53.96 53.95 53.92 53.90 53.89 53.82 53.77 53.72 53.68
Public 46.04 46.05 46.08 46.10 46.11 46.17 46.23 46.27 46.32
Depository Receipts 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Promoter Holding Pledge (%) 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Announcements View Details

Fri, 30 Jul 2021
Intimation Under Regulation 30 Of The SEBI (Listing Obligation And Disclosure Requirements) Regulations 2015
Pursuant to Regulation 30 of the SEBI (Listing Obligation and Disclosure Requirements) Regulations 2015 we wish to inform that Firstsource Group USA Inc. (FGUSA) a subsidiary of the Company has entered into an option purchase agreement whereby FGUSA has purchased the Counterpartys option to purchase shares in Sourcepoint Inc. (Sourcepoint) a subsidiary of FGUSA in exchange for a fixed consideration of USD 23 Mn (on a deferred payment basis) and a contingent consideration of up to USD 11.25 Mn based on additional revenues realised by Sourcepoint through the Counterparty.

The details required under Regulation 30 of the SEBI (Listing Obligation and Disclosure Requirements) Regulations 2015 read with SEBI Circular No. CIR/CFD/CMD/4/2015 dated 9th September 2015 is enclosed as Annexure I.

We request you to take the above on record.
Fri, 30 Jul 2021
Shareholder Meeting / Postal Ballot-Scrutinizer''s Report
We are pleased to inform you that 20th Annual General Meeting (AGM) of the Company was held on Thursday 2??th July 2021 through video conferencing (VC)/ other audio video means (OAVM). In this connection we are submitting the declaration of Remote e-voting and electronic voting
of the Resolutions put to vote and passed at the AGM alongwith Scrutinizers Report (Consolidated). The said declaration of Voting Results has been executed by Ms. Pooja Nambiar Company Secretary & Compliance Officer as authoised by the Chairman. You are requested to take the above on record.
Fri, 30 Jul 2021
Disclosure of Voting results of AGM (Regulation 44(3) of SEBI (LODR) Regulations 2015)
Firstsource Solutions Ltd has informed BSE regarding the details of Voting results of AGM under Regulation 44(3) of SEBI (LODR) Regulations 2015. Kindly Click here

Technical Scans View Details

Fri, 30 Jul 2021
Strongly Outperforming Benchmark Index Strongly Outperforming Benchmark Index
Strongly Outperforming Sectoral Index Strongly Outperforming Sectoral Index
Both SRS And ARS Above Zero Both SRS And ARS Above Zero
Close Crossing Current Week Low Close Crossing Current Week Low
ATR Increasing for 3 Days ATR Increasing for 3 Days

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