Frequently Asked Questions (FAQs)

We're really sorry for the inconvenience. Please email us at support@stockedge.com with the transaction details or payment receipts. Our customer delight team will promptly verify and assist you with the refund process.

We're here to help. For any refund-related queries, kindly write to us at support@stockedge.com with the relevant details, and our team will assist you at the earliest.

Refunds usually reflect in your account within 5–7 business days, depending on your bank/payment provider. If it takes longer, please let us know and we’ll gladly assist you.

You can cancel your plan anytime from the Play Store / App Store. Cancellation of your subscription only means that the plan will not get auto-renewed in future. Any amount once paid is non-refundable. Accordingly, even after cancellation, you will continue to receive the benefits of the plan up to the date of expiry of your current plan.

For any refund-related queries, please reach out to us at support@stockedge.com with your purchase details. Our team will review your request and assist you as quickly as possible.

At the moment, pausing a subscription isn’t available. Cancellation of your subscription only means that the plan will not get auto-renewed in future, even after cancellation, you will continue to receive the benefits of the plan up to the date of expiry of your current plan.

We're here to help you manage your subscription with ease : For in-app purchases (via Google Play Store or Apple App Store), subscriptions are auto-renewed by default. To stop auto-renewal, please cancel it directly from your Google or Apple account settings at least 24-48 hours before the renewal date to avoid being charged. If you subscribed via the StockEdge website, simply log in at www.stockedge.com, go to the My Plans section, and cancel the subscription from there. Still need help? Feel free to reach out to us at support@stockedge.com, our team will be happy to assist you.

Sorry to hear that, If your payment went through but the plan benefits aren't active, please try the 'Restore Purchases' option in the app. If that doesn't work, email us at support@stockedge.com with your payment confirmation. If needed, we'll guide you through the refund process.

Yes, even if you cancel auto-renewal, your plan will remain active until the expiry date, and you can continue enjoying all the app’s features without interruption.

Once your plan’s validity ends, the paid features will be locked and you will no longer be able to access them. You can re-subscribe anytime to continue enjoying the benefits.

Once you cancel your subscription, your data will no longer be accessible. If you have any questions or need help before canceling, email us at support@stockedge.com

For any refund-related queries, please reach out to us at support@stockedge.com with your purchase details. Our team will review your request and assist you as quickly as possible.

Cancellation of your subscription only means that the plan will not get auto-renewed in future. Accordingly, even after cancellation, you will continue to receive the benefits of the plan up to the date of expiry of your current plan.