Frequently Asked Questions (FAQs)

We’re sorry to know that you’re facing issues with the payment. This can sometimes happen due to banking or network errors. We suggest you: 1. Try using an alternate payment method. 2. Ensure you have a stable internet connection while making the payment. If the issue still persists, kindly write to us at support@stockedge.com with the details, and our team will assist you at the earliest.

Yes! Auto-renewal is available for both monthly and yearly plans, ensuring uninterrupted access to all StockEdge features.

StockEdge subscriptions purchased through the App Store or Google Play are kept on auto-renewal mode. This means your plan will automatically renew before expiry, and the renewal charge will be deducted from your linked payment method (usually within 48 hours of plan expiry). If you wish to stop auto-renewal, you can cancel it anytime directly from your Google Play/Apple App store account settings.

Once auto-renewal is disabled, it cannot be re-enabled. However, you can always resubscribe manually anytime before your current plan expires to continue enjoying StockEdge features.

StockEdge does not save your card details. However, during payment, you can choose the option not to save your card on the payment gateway.

Cancellation of your subscription only means that the plan will not get auto-renewed in future. Any amount once paid is non-refundable. Accordingly, even after cancellation, you will continue to receive the benefits of the plan up to the date of expiry of your current plan.

No, you will not be notified but the plan will automatically renew before expiry, and the renewal charge will be deducted from your linked payment method, usually within 48 hours of plan expiry. If you wish to stop auto-renewal, you can cancel it anytime directly from your Google Play/Apple App store account settings.

StockEdge subscriptions purchased through the App Store or Google Play are kept on auto-renewal mode. This means your plan will automatically renew before expiry, and the renewal charge will be deducted from your linked payment method, usually within 48 hours of plan expiry. If you wish to stop auto-renewal, you can cancel it anytime directly from your Google Play/Apple App store account settings.

We're sorry you're facing issues with your code. Please double-check if the code has been entered correctly. If the issue still persists, feel free to write to us at support@stockedge.com, we will be happy to assist you.

StockEdge subscriptions purchased through the App Store or Google Play are kept on auto-renewal mode. This means your plan will automatically renew before expiry, and the renewal charge will be deducted from your linked payment method, usually within 48 hours of plan expiry. If you wish to stop auto-renewal, you can cancel it anytime directly from your Google Play/Apple App store account settings.

You can choose from multiple payment options including Debit Cards, Credit Cards, Net Banking, UPI. Select the one that works best for you and enjoy a smooth subscription experience.

This can happen due to sync issues. Try restarting the app and using the Restore Purchases option in the Plans section. If your paid plan still isn’t showing, contact us at support@stockedge.com with your payment confirmation.

We’re really sorry for the inconvenience. Please email us at support@stockedge.com with the transaction details or payment receipts. Our customer delight team will promptly verify and assist you.

Yes, you can pay using popular wallets such as Paytm and MobiKwik for your convenience. Please note, payments through gift cards are not available.

Yes, EMI facility is available for yearly subscriptions. Simply select the credit card EMI option at the time of payment to break your yearly plan into easy installments.